Assessment and Coordination of Care is the starting point for anyone who is homeless and in need of shelter, case management, and supportive services. The ultimate goal of our homeless services program is to help clients achieve self-sufficiency and obtain permanent housing.
When a client presents as homeless or comes to the Harbor for the first time they meet with a House of Mercy client advocate to complete the intake process. The interview includes assessment questions to determine if additional services, such as healthcare, mental health services and substance use treatment are desired. Clients also receive information on the various housing services we provide, as well as regional shelter programs. The process is client-driven and we are partners in their care.